Frequently Asked Questions

Creating a New Account

• How do I create a new account?
• My email verification has failed / I have not received the email verification link.

Account Management

• How do I delete my account?
• Why doesn't my LOVO Studio login not work anymore?
• How do I create a new password?

About Genny

• What is the difference between Genny and LOVO Studio?
• Do you provide an API?
• Do you have a Discord server?
• What is Genny?
• What is LOVO Studio?
• What is the policy on generation credit usage? Do unused credits roll over to the next month?

See all 8 articles

Features

• How do I select voices in other languages?
• What languages does Genny support?
• What's the difference between Voice Over and Video projects?
• Is there an option to do text to speech for a presentation video? In a way that the speech and presentation slides are automatically synchronized?
• How do I add music to the voice over?
• How can I save my project?

See all 24 articles

Legal/Commercial Rights/Ethics

• Do I receive commercial rights for the voice overs generated on Genny?
• Can I use the voice for my YouTube channel?

Enterprise

• Do you have an enterprise plan?

Pricing and Subscriptions

• If I upgrade from the free subscription to a paid subscription, will my videos still have a watermark?
• How do Genny subscriptions work?
• Is Genny a paid service?
• When do my generation credits renew?
• How many projects can I create in Genny?

Payment and Billing

• What happens if I hit my credit limit?
• Can I cancel my subscription?
• Can I get a refund after subscribing?
• Can I upgrade my plan? How do I change my plan?
• What are the available payment options? Which credit cards are accepted? Do you accept PayPal?

Troubleshooting

• How can I get the correct pronunciation?
• Voices are cut off prematurely. What should I do?
• Voices are repeating itself. What should I do?